Payment & Delivery

Payment & Delivery

Last updated: June 25, 2026

Thank you for shopping at Trelanto. This page explains the payment methods we currently support, payment confirmation rules, delivery options, and local pickup arrangements.

This policy applies to orders placed on the Trelanto website. The available payment methods, delivery fees, and delivery options are subject to the information shown at checkout or confirmed by us.

1. Supported Payment Methods

We currently support the following payment methods:

• Interac e-Transfer

• PayPal

• Cash payment, only for confirmed local pickup orders

We do not currently support direct credit card payments. If we add credit card payments or other payment methods in the future, we will update this page.

2. Interac e-Transfer Payment

Canadian customers may pay by Interac e-Transfer.

Please follow the payment instructions shown at checkout or provided by us, and include your order number in the payment note so we can match your payment to your order.

Orders will begin processing after the payment has been successfully received and confirmed. If the payment amount is incorrect, the payment information cannot be matched to the order, or the payment has not been successfully received, order processing may be delayed.

3. Interac e-Transfer Payment Discount

Eligible orders may receive a discount when paid by Interac e-Transfer.

This discount applies only to Interac e-Transfer payments that are completed in advance and confirmed as received before order processing or local pickup.

Orders paid in advance and confirmed by Interac e-Transfer may be delivered or scheduled for local pickup. Choosing local pickup does not affect the eligible Interac e-Transfer payment discount.

Interac e-Transfer payments completed on-site at the time of pickup are generally not eligible for this discount. Cash payments, PayPal payments, and other payment methods are not eligible for the Interac e-Transfer payment discount.

4. PayPal Payment

You may also pay by PayPal. PayPal payments must be completed according to the instructions shown at checkout or provided by us.

Orders will begin processing after the PayPal payment has been successfully confirmed.

PayPal payments are not eligible for the Interac e-Transfer payment discount.

5. Local Pickup and Cash Payment

Some local orders may be eligible for scheduled local pickup. Pickup arrangements must be confirmed with us in advance, including pickup time, location, and order status.

Local pickup orders may be paid using the following methods:

• Interac e-Transfer completed in advance;

• PayPal;

• Cash payment.

Cash payment is available only for confirmed local pickup orders. If you choose to pay in cash, please prepare the exact confirmed order amount at the time of pickup. We usually do not provide change.

Cash payments are not eligible for the Interac e-Transfer payment discount. If you wish to receive the Interac e-Transfer payment discount, please complete and confirm the payment before pickup.

For the safety of both parties, we do not accept unconfirmed walk-in pickups.

6. Order Processing and Payment Confirmation

All orders are usually processed after payment has been confirmed.

If payment is incomplete, fails, is for an incorrect amount, or cannot be verified, we may pause or cancel the order.

If an order cannot be fulfilled due to inventory, delivery, payment, or other reasonable reasons, we may cancel the order and refund any paid but unfulfilled portion.

7. Delivery Methods and Fees

We will arrange delivery based on the order address, product details, and the information shown at checkout.

Delivery fees, free shipping thresholds, estimated delivery times, and available delivery methods are subject to the information shown at checkout.

If an order qualifies for free shipping, it will be handled according to the applicable rules shown by the system or confirmed by us. If part of an order is returned, whether the order still qualifies for free shipping will be handled according to our Return and Exchange Policy.

8. Delivery Time

We will make reasonable efforts to process and ship orders within a reasonable time. Estimated delivery times are for reference only. Actual delivery time may be affected by shipping carriers, weather, holidays, address information, customs clearance, or other factors beyond our control.

Once an order has been handed over to the shipping carrier, delivery delays are generally not fully within our control.

9. Shipping Information

Please provide true, accurate, and complete shipping information when placing an order, including recipient name, address, email address, and any necessary phone number.

If delivery is delayed, fails, is returned, or results in additional costs due to incorrect, incomplete, or unreachable information provided by you, the related consequences may be your responsibility.

10. Payment Safety Reminder

Please complete payments only through our website, official contact channels, or payment information confirmed by us.

Please do not click payment links, shipping links, or verification links sent by unknown parties. We will not ask you to provide bank passwords, credit card information, or other sensitive information through unknown links.

If you have any questions about payment methods, delivery options, or local pickup arrangements, please contact us before making payment.

11. Contact Us

If you have any questions about payment or delivery, please contact us:

Trelanto
Operating entity: YQ-YS Inc.
Contact email: [email protected]