Privacy Policy

Last updated: June 23, 2026

Thank you for visiting Trelanto. We value your privacy. This policy explains how we collect, use, retain, and protect your personal information when you visit our website, place an order, or contact us.

This policy applies to the Trelanto website and related services.

1. Information We Collect

We may collect the following information:

• Name, email address, and telephone number;

• Shipping address and billing address;

• Order information, such as purchased products, amounts, delivery method, and order status;

• Communications between you and us;

• Website usage information, such as IP address, browser type, device information, pages visited, and Cookie information.

We do not directly store your complete credit card information. Payments are generally processed securely by third-party payment service providers.

2. How We Use Your Information

We primarily use your information to:

• Process orders, payments, deliveries, returns, exchanges, and refunds;

• Send order confirmations, delivery notifications, and after-sales information;

• Respond to your inquiries or customer service requests;

• Maintain website security and prevent fraud;

• Improve our website, products, and services;

• Send you promotions, new product information, or marketing communications with your consent.

We use your personal information only to the extent that is reasonable and necessary.

3. Cookies and Third-Party Tools

Our website may use Cookies or similar technologies to keep the website functioning properly, remember your preferences, analyze website traffic, and improve the user experience.

We may also use third-party tools, such as payment service providers, logistics service providers, website hosting services, data analytics tools, Google Merchant Center, Google Analytics, or similar services.

These third parties may process your information only to the extent necessary to provide the relevant services.

4. How We Share Your Information

We do not sell your personal information.

To fulfill orders and provide services, we may share information, where necessary, with the following third parties:

• Payment service providers;

• Logistics and delivery service providers;

• Website hosting, technical support, and security service providers;

• Data analytics, search display, or advertising-related service providers;

• Relevant authorities or advisers when required by law or necessary to protect legitimate interests.

5. Information Retention and Security

We retain your personal information only for as long as necessary to fulfill orders, provide services, handle after-sales matters, and meet accounting, tax, legal, or compliance requirements.

We take reasonable measures to protect your personal information against unauthorized access, use, disclosure, loss, or alteration.

However, no method of internet transmission or electronic storage can guarantee absolute security.

6. Processing Information Across Regions

Some of the service providers we use may be located outside Canada or may process and store information outside Canada. As a result, your personal information may be transferred, stored, or processed outside the region where you are located and may be subject to local laws.

We make reasonable efforts to select reliable service providers and require them to take appropriate measures to protect your personal information.

7. Google Sign-In and Google User Data

If you choose to sign in to Trelanto using Google:

• Information we receive: Trelanto may receive basic Google account information based on the permissions displayed on the Google consent screen, such as your name, email address, and Google profile identifier.

• How we use the information: We use this information only to create or access your Trelanto customer account, identify your account, support order processing, communicate with you about your account or orders, prevent fraud, and protect account security.

• How we retain the information: We store this information as part of your Trelanto account records for the period necessary to provide account and order services, or for the period required by applicable law.

• How we do not use the information: Trelanto does not sell Google user data, use Google user data for advertising, or use Google user data for unrelated purposes.

• How we share the information: We do not share Google user data unless a service provider processes the information under Trelanto’s instructions, the disclosure is required for security or legal purposes, or you have provided your consent.

• Your rights: You may contact us to request access to, correction of, or deletion of your account information, although such requests may be subject to legal, security, and order record retention requirements.

8. Your Rights and Contacting Us

To the extent permitted by applicable law, you may contact us to inquire about, access, correct, or request the deletion of your personal information. You may also unsubscribe from marketing emails at any time.

If you have any questions about this Privacy Policy or our handling of personal information, please contact us:

Trelanto
Operating entity: YQ-YS Inc.
Email: [email protected]