Privacy Policy

Privacy Policy

Last updated: June 23, 2026

Thank you for visiting Trelanto. We value your privacy. This policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.

This policy applies to the Trelanto website and related services.

1. Information We Collect

We may collect the following information:

• Name, email address, and phone number;

• Shipping address and billing address;

• Order information, such as purchased items, order amount, shipping method, and order status;

• Communications between you and us;

• Website usage information, such as IP address, browser type, device information, pages visited, and Cookie information.

We do not directly store your full credit card information. Payments are usually processed securely by third-party payment service providers.

2. How We Use Your Information

We use your information mainly to:

• Process orders, payments, shipping, returns, exchanges, and refunds;

• Send you order confirmations, shipping updates, and after-sales information;

• Respond to your inquiries or customer service requests;

• Maintain website security and prevent fraud;

• Improve our website, products, and services;

• Send you promotional, new arrival, or marketing information with your consent.

We only use your personal information within a reasonable and necessary scope.

3. Cookies and Third-Party Tools

Our website may use Cookies or similar technologies to keep the website functioning properly, remember your preferences, analyze website traffic, and improve user experience.

We may also use third-party tools, such as payment service providers, shipping service providers, website hosting services, data analytics tools, Google Merchant Center, Google Analytics, or similar services.

These third parties may only process your information to the extent necessary to provide their related services.

4. How We Share Your Information

We do not sell your personal information.

To complete orders and provide our services, we may share information with the following third parties when necessary:

• Payment service providers;

• Shipping and delivery service providers;

• Website hosting, technical support, and security service providers;

• Data analytics, search listing, or advertising-related service providers;

• Relevant authorities or advisors when required by law or necessary to protect our legal rights.

5. Data Retention and Security

We retain your personal information only for as long as necessary to complete orders, provide services, handle after-sales matters, and meet accounting, tax, legal, or compliance requirements.

We take reasonable measures to protect your personal information against unauthorized access, use, disclosure, loss, or alteration.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

6. Cross-Border Processing

Some of the service providers we use may be located outside Canada, or may process and store information outside Canada. As a result, your personal information may be transferred to, stored, or processed in places outside your region, and may be subject to local laws.

We make reasonable efforts to choose reliable service providers and require them to take appropriate measures to protect your personal information.

7. Your Rights and Contact Us

Subject to applicable law, you may contact us to ask whether we hold your personal information, request access to it, correct it, or request deletion of it. You may also unsubscribe from marketing emails at any time.

8. Google Sign-In and Google User Data

If you choose to sign in to Trelanto with Google, Trelanto may receive basic Google account profile information, such as your name, email address, and Google profile identifier, depending on the permissions shown on the Google consent screen.

We use this information only to create or access your Trelanto customer account, identify your account, support orders, communicate about your account or orders, prevent fraud, and protect account security.

We store this information as part of your Trelanto account records for as long as needed to provide account and order services, or as required by applicable law.

Trelanto does not sell Google user data, does not use Google user data for advertising, and does not use Google user data for unrelated purposes. We do not share Google user data except with service providers who process information for Trelanto under our instructions, for security or legal purposes, or with your consent.

You may contact us to request access, correction, or deletion of your account information, subject to legal, security, and order record requirements.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Trelanto
Operating entity: YQ-YS Inc.
Contact email: [email protected]